Terms and Conditions

Health Screening

  • All clients must complete a Pre-Screening before commencing any exercise programme.
  • Your trainer may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge you for this.

Cancellation Policy

  • 24 hours notice of cancellation is required for all appointments.
  • If you are ill or injured at short notice we will do our best to adapt exercises or re-schedule your session within the same week if possible.
  • Notice of less than 24 hours, will incur full payment of the session fee, which will be deducted from the bundle or charged for.
  • PT Bundles are carried out in 5 consecutive weekly sessions, Specialist 6 week progarmmes are carried out in 6 consecutive weekly sessions, any cancellations within that time frame has a time limit of no more than 2 extra weeks. Therefore  5 week PT bundle expire in 7 weeks and specialist 6 week programmes expire in 8 weeks. Anything over that will be lost.
  • Any group classes must be completed within the allocated consecutive time period, 5 weeks for PT or 6 weeks for specialist programmes. There are no extensions, carry overs or transfers. Any missed session within that time frame will be lost.  

Lateness Policy

  • If the client is late for a session the session will not be extended and will end at the appointed time.
  • If the trainer is late, additional time will be added to the session or the subsequent sessions.

Fee Charging Policy

  • Sessions must be paid for in advance at time of invoice, payments must be received and cleared no later than 72 hours upon receipt of invoice .
  • Allocated PT or specialist programmes session days/times must be confirmed with payment, without payment your allocated day/time slot are not saved and may be given to someone else.
  • Any group class must be paid in full upon receipt of invoice to confirm your attendance, without  receipt of payment within 72 hours, your place will be given to someone else.
  • All monies paid are non-refundable.

Client Trainer Agreement

Trainer’s Responsibilities

  • The trainer will use their skills and knowledge to design a programme of exercise that will take into account the clients personal goals, exercise preferences and fitness levels.
  • The trainer will provide the coaching, supervision, advice and support that the client needs to help them achieve their goals. The client’s progress will be regularly monitored and the programme revised and adjusted accordingly.
  • All client information will be kept strictly private and confidential within Arlette’s Fitness and Holistic Core Restore.

Client’s Responsibilities

  • To fully disclose any health issues or medications that, are relevant to participation in an exercise programme.
  • To cease exercise and report promptly any unusual feelings (e.g., chest discomfort, nausea, difficulty breathing, apparent injury) during the exercise programme.
  • To understand that the achievement of health and fitness goals cannot be guaranteed and that there is a risk of injury when participating in physical activity.